Process Improvement
Bronner helps decision-makers navigate the complex process of business process reengineering and redesign, bringing greater productivity, consistency, and commitment to management systems.
At Bronner, business process improvement has been a core service offering throughout the firm’s decades of experience. Through the redesign of an organization’s core workflow processes, business process improvement services enhance efficiency, quality, and customer service.
Bronner approaches business process improvement projects in five steps:
Prepare: identify need for change and vision and establish change process protocols
Map and analyze as-is processes: Examine core functions for continuity, and determine key performance indicators (KPIs)
Plan and design to-be processes: Refine KPIs and model for the future state
Implement and modify transitions: Manage culture change, communicate vision, and provide training
Monitor improvements: Measure success and continuously identify opportunities to improve
Business process improvement projects often include defining new values, emphasizing customer satisfaction, reducing functional layers of bureaucracy via cross-functional assignments, eliminating redundancies, or overhauling technology systems. Bronner-led business process improvement initiatives result in enhanced collaborative decision-making, mission-oriented allegiance, and greater output.